Shipping policy
SHIPPING POLICY
Silo Nutrition Inc.
Effective Date: May 1, 2026
At Silo Nutrition Inc., we are committed to getting your order to you as quickly and reliably as possible. Please review our Shipping Policy below for details on shipping rates, delivery times, and other important information.
1. Shipping Destinations
Silo Nutrition Inc. ships exclusively within the United States, including all 50 states, Washington D.C., and U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, and American Samoa). We do not offer international shipping at this time.
We are unable to ship to P.O. Boxes or APO/FPO military addresses for certain oversized or carrier-restricted items. Standard orders to P.O. Boxes will be shipped via USPS where available.
2. Order Processing Time
All orders are processed within 1-2 business days of being placed. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.
You will receive an email confirmation when your order is placed and a second notification with tracking information once your order has been shipped. Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.
3. Shipping Methods and Estimated Delivery Times
We offer the following shipping options at checkout. Estimated delivery times begin from the date of shipment, not the date the order is placed:
|
Shipping Method |
Estimated Delivery |
Cost |
|
Standard Shipping |
5-7 Business Days |
Calculated at checkout |
|
Expedited Shipping |
2-3 Business Days |
Calculated at checkout |
Delivery estimates are provided by our shipping carriers and are not guaranteed. Silo Nutrition Inc. is not responsible for carrier delays due to weather, high shipping volumes, or other unforeseen circumstances.
4. Shipping Carriers
We partner with trusted national carriers to deliver your orders, including:
- United States Postal Service (USPS)
- UPS (United Parcel Service)
- FedEx
The carrier used for your shipment will be selected based on your location, package size, and the shipping method chosen at checkout. Once your order ships, carrier selection cannot be changed.
5. Order Tracking
Once your order has shipped, you will receive an email containing your tracking number and a link to track your package. You can also track your order directly through the carrier's website using your tracking number.
If you have not received a shipping confirmation email within 3 business days of placing your order, please check your spam/junk folder or contact us at support@silolifestyle.com.
6. Incorrect Shipping Address
It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate and complete. Silo Nutrition Inc. is not responsible for orders shipped to an incorrect address provided by the customer.
If you realize you have entered an incorrect address, please contact us immediately at support@silonutrition.com. We will do our best to update your address before the order ships. Once an order has been fulfilled and handed to the carrier, we are unable to redirect shipments.
7. Lost or Stolen Packages
Silo Nutrition Inc. is not responsible for packages that are lost or stolen after confirmed delivery by the carrier. If your tracking information shows your package was delivered but you did not receive it, we recommend:
- Checking around your property and with neighbors
- Contacting your local post office or carrier facility
- Filing a claim directly with the shipping carrier
If your package is confirmed lost in transit (never delivered), please contact us at support@silonutrition.com and we will work with the carrier to investigate and resolve the issue.
8. Damaged Packages
If your order arrives damaged, please take photos of the damaged packaging and products immediately upon receipt. Contact us within 7 days of delivery at support@silolifestyle.com with your order number and photos. We will arrange a replacement or refund as appropriate.
Do not discard damaged items or packaging until the issue has been resolved, as we may need them for carrier claims.
9. Order Delays
While we strive to ship all orders within our stated processing time, delays can occasionally occur due to:
- High order volumes during sales or promotional events
- Product availability or inventory issues
- Carrier delays or disruptions
- Severe weather or natural disasters
If your order is significantly delayed, we will notify you by email. If you have concerns about your order, please contact our support team and we will provide the most up-to-date information available.
10. Contact Us
For any questions or concerns about your shipment, please contact our customer support team:
Silo Nutrition Inc.
Email: support@silolifestyle.com
Website: www.silolifestyle.com
Response Time: Within 2-3 business days
This Shipping Policy was last updated on May 1, 2026.