Refund policy

REFUND POLICY

Silo Nutrition Inc.

Effective Date: May 1, 2026

At Silo Nutrition Inc., your satisfaction is our priority. We stand behind the quality of our products and want to make sure every experience with us is a positive one. Please read our Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns on eligible items within 30 days of the delivery date. To qualify for a return, the following conditions must be met:

• The product must be unopened and in its original, sealed packaging
• The product must be unused and in the same condition as received
• The return request must be submitted within 30 days of the delivery date
• Proof of purchase (order number or receipt) must be provided

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or partially used products
• Products without original packaging or with tampered seals
• Items marked as "Final Sale" or purchased during clearance promotions
• Gift cards or store credit
• Products returned more than 30 days after delivery

For health and safety reasons, we are unable to accept returns on opened nutritional supplements or consumable products, regardless of the reason.

3. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, we will make it right at no cost to you. Please contact us within 7 days of delivery with:

• Your order number
• A description of the issue
• Photos clearly showing the damage, defect, or incorrect item

We will review your claim and, at our discretion, offer a full refund, replacement, or store credit. Return shipping will be covered by Silo Nutrition Inc. in these cases.

4. How to Initiate a Return

To start a return, please follow these steps:

1. Contact Us: Email support@silonutrition.com with your order number, the item(s) you wish to return, and the reason for the return.
2. Await Approval: Our team will review your request and respond within 2-3 business days with a Return Merchandise Authorization (RMA) number and return instructions.
3. Ship Your Return: Securely package the item(s) and include your RMA number inside the package. Ship to the address provided in our return instructions.
4. Receive Your Refund: Once we receive and inspect the returned item(s), we will process your refund within 5-10 business days.

Please do not send items back without first receiving an RMA number. Unauthorized returns may not be processed.

5. Refund Processing

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

• Approved Refunds: Will be credited to your original payment method within 5-10 business days. The time it takes for the refund to appear may vary depending on your bank or card issuer.
• Partial Refunds: May be granted in certain situations, such as items that are returned in a condition different from what was described.
• Rejected Returns: If a return is not approved (e.g., item does not meet return eligibility), we will contact you and, if requested, ship the item back to you at your expense.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the following cases:

• The item received was damaged or defective
• The wrong item was sent due to our error

We recommend using a trackable shipping method for your return. Silo Nutrition Inc. is not responsible for items lost or damaged during return transit.

7. Exchanges

We do not offer direct product exchanges at this time. If you would like a different product, please initiate a return for the original item (if eligible) and place a new order for the desired product.

8. Order Cancellations

Orders may be cancelled within 24 hours of placement, provided they have not yet been fulfilled or shipped. To request a cancellation, contact us immediately at support@silonutrition.com with your order number.

Once an order has been shipped, it cannot be cancelled. In that case, you may return the item after delivery in accordance with this policy.

9. Promotional and Discounted Orders

Items purchased using a discount code or during a promotional sale are eligible for return under the same conditions as full-price items, unless explicitly marked as "Final Sale." Refunds on discounted items will reflect the actual amount paid, not the original retail price.

10. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please reach out to our customer support team:

Silo Nutrition Inc.

Email: support@silolifestyle.com

Website: www.silolifestyle.com

Response Time: Within 2-3 business days

This Refund Policy was last updated on May 1, 2026.